Delivery & Shipping Policy

Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 3-5 working days. The 99 Mart is working with multiple carrier partners to make sure that your customer receives their item safely and speedy. It may take maximum 7-10 days for delivery of order depending on customer’s postcode.

We are currently serving PAN India with more than 20000 Pin Codes. Any pin code which fall under unserviceable category (Remote or Rural Locations) will lead to extra shipping charge with 15 to 20 days delivery time.

As The 99 Mart does not have any logistics company of its own and is reliable on 3rd Party Logistics for shipping there are a certain policies that we follow,

  • All the disputes related to Damage, Fake delivery, etc. must be raised within 48 hrs of delivery/delivery attempt. Any such cases raised after 48 hrs will not be entertained.
  • Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. However, if the POD copy is clean, courier partners shall not accept any claim.
  • Shipping cost will be based on the product weight and delivery address.
  • The 99 Mart will not make any refunds or resend a product if any order is not delivered due to any reason and processed for RTO. Read our return & refund policy here.

   Confirmation of COD Orders

Once you place an order by Cash On Delivery(COD) our team will send you a Whatsapp message to confirm your order and address.You need to send us your Google Location in order to confirm your address.This will help us to avoid fake orders.Your order will be dispatched only after you confirm your location.

Frequently Asked Questions

Q. Do you ship to international address?

Currently, we only ship within India.

Q. Who will bear the Return items costs?

Usually return costs are borne by the seller or the end customer. We follow the same.

Q. Who will bear the delivery cost?

We provide Free Shipping on or order above Rs.699/- across India and rest will charge as standard shipping rates.

Q. Incorrect Address

If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.

Q. How to reduce RTO in shipping?

  1. Contact Information – Please make sure you fill the correct and complete address with landmark while filling the customer’s address. The same goes for his/her contact number.
  2. Fake Orders – You can easily detect fake orders by identifying the contact details provided by the buyers. It could be a fake phone number, strange address, or even an email address. The key here is to stay alert against frauds.
  3. NDR – Take action on NDR in time.

Q. What happens when the shipment is lost in-transit?

When the shipment is lost in-transit, you can drop an email at, we will ship a new order to customer once we receive a confirmation from our courier partner.

Q. What do you mean by the expected delivery date in the tracking link?

The expected delivery date is the tentative date by which your order will reach to your doorstep.

Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?

When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.

Reasons for undelivered shipment:

  • Customer not contactable
  • Incomplete address
  • COD amount not ready
  • Future delivery requested by the customer
  • Customer refused delivery
  • Door/premises/office closed

Note – No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.

Q. What if the customer is not available at the location at the time of delivery?

If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

Q. What is RTO? What are the possible reasons behind RTO?

Your shipment Is updated as RTO (Return to Origin) initiated when the courier executive couldn’t deliver your shipment to the end buyer. In this case, they mark the shipment RTO and sent it back to the original pickup address.

Q. What is RTO Initiated and Delivered?

RTO Orders are those orders that were marked undelivered due to some reason and have now been returned to the origin or the shipper’s address.